Short version: nothing to refund when you reserve; deposits are refundable until final assembly; 30-day returns after delivery.
01In short
- Reserving is free. There is nothing to refund at that stage.
- If you pay a deposit after accepting a final quote, it is fully refundable until your unit enters final assembly.
- After delivery, consumers have a 30-day return window on top of any statutory rights.
02Deposits
When you accept a final quote, we may ask for a deposit to confirm your build slot. The amount is stated in the quote.
- Before final assembly — cancel for any reason and receive a full refund of the deposit.
- After final assembly has started — we will notify you by email when this happens. From then on, the deposit is refundable minus any reasonable, documented costs of work already done for your unit, up to a maximum of 10 % of the unit price.
03Statutory cancellation right (EU & UK consumers)
If you are a consumer in the EU or UK and buy at a distance, you have the right to cancel the purchase within 14 days of receiving the robot without giving a reason. This right is in addition to the 30-day return window below and is never reduced by it.
0430-day returns
Consumers may return a delivered unit within 30 days of delivery for a refund of the purchase price, provided that:
- the unit is returned with its dock, battery packs and accessories;
- it has not been damaged beyond normal use or modified;
- you contact us to arrange collection — we will pack and collect it.
We will cover collection costs within the regions we deliver to. If the unit shows damage beyond normal use, we may deduct a reasonable amount to reflect the reduction in value.
05Faulty units
If your unit is faulty, you are entitled to a repair, replacement or refund under your warranty and under consumer law. These remedies are separate from, and not limited by, the returns process above.
06How to request a refund
Email [email protected] from the address used for your order, with your reservation or order number. We confirm receipt within two business days.
07When you will be paid
Refunds are issued to the original payment method within 14 days of your cancellation (for deposits) or of the robot being collected (for returns). Your bank may take a few additional days to show the credit.